Ecommerce Client Advocate
hace 1 mes
At DTC Jobs, we're redefining the job market for A-Players. As a dynamic and ambitious individual, you'll have the opportunity to work with verified 7-8 figure ecommerce and agency companies. Our unique approach ensures a high demand, low competition environment, with rates above the market standard. You'll be trained on the latest industry tools and technologies, setting you up for success.
We're seeking a talented DTC Customer Success Manager with experience in ecommerce brands. This role requires excellent communication skills, collaboration with freelancers, and the ability to manage client onboarding and job postings for our agencies and ecommerce brands. The position is available for 20 to 40 hours per week, requiring proficiency in English and familiarity with tools like Slack and Airtable. The role is retainer-based, with a competitive salary ranging from $2000 to $4000 per month, operating within the CET timezone. Candidates should have a mid-level proficiency and experience with Shopify. These are not the exact job specifics; the criteria can be negotiated upon directly with the client in the interview.
Key Responsibilities:
• Communicate effectively with clients and manage their expectations
• Collaborate with freelancers and coordinate their activities
• Book freelancers and manage interview schedules
• Onboard clients and candidates
• Post DTC jobs for agencies and ecommerce brands
• Utilize tools like Slack and Airtable for efficient workflow management
Qualifications:
• Must-Haves: Proven experience as a Customer Success Manager in ecommerce or DTC environments
• Strong communication skills in English
• Proficiency in using Slack, Airtable, and Shopify
• Ability to work within the CET timezone
• Experience in client onboarding and job posting
• Nice-to-Haves: Previous experience working with ecommerce brands
• Familiarity with other project management and communication tools
• Ability to manage multiple projects and freelancers simultaneously
Benefits of Working with DTC Jobs:
• Access to high-paying and uncompeted jobs by verified hiring companies
• Possibility to take on multiple projects or offers (depending on availability)
• Access to trainings and coachings (like AdWorld, Foreplay Co, Skillshare + in-house trainings, etc)
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