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Digital Ecommerce Brand Advocate
hace 2 meses
We are seeking a highly skilled DTC Customer Success Manager to join our team at Dtc Jobs. This is a unique opportunity to work with ecommerce brands and help them succeed in their digital endeavors.
About the Role:
The ideal candidate will have experience in managing client relationships, collaborating with freelancers, and utilizing tools like Slack and Airtable for efficient workflow management. Proficiency in Shopify and strong communication skills in English are also essential.
Responsibilities:
- Communicate effectively with clients and manage their expectations
- Collaborate with freelancers and coordinate their activities
- Book freelancers and manage interview schedules
- Onboard clients and candidates
- Post DTC jobs for agencies and ecommerce brands
- Utilize tools like Slack and Airtable for efficient workflow management
Qualifications:
- Must Haves:
- Proven experience as a Customer Success Manager in ecommerce or DTC environments
- Strong communication skills in English
- Proficiency in using Slack, Airtable, and Shopify
- Ability to work within the CET timezone
- Experience in client onboarding and job posting
- Nice to Haves:
- Previous experience working with ecommerce brands
- Familiarity with other project management and communication tools
- Ability to manage multiple projects and freelancers simultaneously
What We Offer:
- Competitive Salary: $1000 - $3000 per month
- Flexible Work Schedule: 20-40 hours per week
- Opportunity to work with multiple clients and projects
- Access to trainings and coachings
- Private management by a dedicated customer support manager
- Community with like-minded individuals
