Strategic Operations Lead
hace 3 semanas
Job Summary
The Strategic Operations Lead - Global Incident Response will oversee the incident management team within Vista Engineering. This role is crucial for advancing our service operations and incident remediation maturity.
About Us
Vista is the design and marketing partner to millions of small businesses worldwide. For over 20 years, we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Our mission is to make great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online, and on-the-go.
Responsibilities
- Develop and implement a strategy for incident management to improve incident identification, handling, reporting, and prevention.
- Establish, align, and communicate clear priorities, objectives, and key results.
- Lead, mentor, and develop a global, follow-the-sun team of incident managers.
- Oversight incident resolution to minimize customer and business impact.
- Improve our incident management procedures.
- Enhance the quality, rigor, and technical depth of post-mortem analyses.
- Establish a culture of continuous learning and blameless retrospectives.
- Ensure action items get implemented.
- Define and implement organizational-wide initiatives to measure system health and improve triaging and resolving incidents.
Requirements
- Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.
- Experience in a senior leadership role in Incident Management.
- Exceptional leadership, coaching, and team management skills.
- Familiarity with operating model in large, complex tech organizations.
- Strong communication and stakeholder management skills in a global organization.
- Experience driving reliability initiatives, such as improving incident responses, implementing reliability goals, or chaos engineering.
- Excellent problem-solving and analytical abilities.
Compensation
$123,456 per year, estimated salary based on industry standards and location.
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