Technical Response Lead
hace 5 días
**About Us:**
PAYRETAILERS is a leading provider of cutting-edge payment solutions, empowering businesses to succeed in Latin America and Africa. Our collaborative environment encourages creativity and growth, valuing every employee's contribution.
We're expanding into new markets and striving to make a meaningful impact on the world of payments. To achieve this goal, we need a skilled Technical Response Lead - Barcelona to join our team.
About You:
- More than 6 years of experience in incident management or related roles within the technology industry.
- Strong verbal and written communication skills, with excellent technical writing abilities.
- Adaptability and resilience to thrive in fast-paced environments, managing multiple incidents simultaneously while remaining composed under pressure.
- Collaboration and leadership skills to work effectively with diverse teams, lead incident response efforts, and influence stakeholders.
Responsibilities:
- Ensure timely and effective handling of high-priority incidents, working closely with IT teams from assessment to resolution to minimize service disruptions.
- Lead task forces during major incidents, coordinating between IT and business stakeholders to ensure smooth communication and collaboration.
- Manage end-to-end communication, providing timely and relevant information to stakeholders throughout the incident response process.
- Conduct major incident reviews, assisting IT managers in identifying root causes and providing accurate descriptions of impacts and improvement actions for executive management.
- Maintain close working relationships with internal clients, providing reporting, KPIs, analysis, and incident reports as needed.
- C coordinate problem management activities, assisting IT teams in implementing solutions and acting as a facilitator to monitor progress.
- Promote incident and problem management practices, ensuring that these are properly carried out by teams.
- Participate in on-call duty and 'IT crisis' standby, rotating with other team members.
Benefits:
- A competitive salary of €80,000 per year, reflecting your expertise and qualifications.
- Opportunities for professional growth and development within a dynamic and innovative company.
- A collaborative and inclusive work environment that values diversity, equity, and inclusion.
About PAYRETAILERS Arg S.R.L.:
As a leading provider of payment solutions, we prioritize innovation, customer satisfaction, and employee well-being. Our mission is to empower businesses to succeed in Latin America and Africa through cutting-edge technology and exceptional service.
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