Senior IT Manager for CRM Systems

hace 1 semana


Barcelona, Barcelona, España Galderma A tiempo completo
Galderma is the pioneering dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Our dedication to the human body's largest organ - the skin - enables us to meet individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. We understand that skin shapes our lives, and we're advancing dermatology for every skin story. Our goal is to empower employees, promote personal growth, and ensure business needs are met now and into the future. At Galderma, we foster diversity and respect the dignity, privacy, and personal rights of every employee.
We're looking for professionals who drive results, embrace learning, and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to ensure that each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. We're establishing a new Global Capability Center in Barcelona to deploy new capabilities to effectively support its global commercial and functional teams. Located in the upscale Eixample District in the heart of Barcelona, Galderma's Global Capability Center offers numerous possibilities for professional development such as exposure to global and cross-functional projects and access to global career opportunities. We're seeking an IT Product Manager for CRM and Customer Service Technology (Veeva & Salesforce). This person will be responsible for the end-to-end product management of our CRM systems and customer service technologies, ensuring alignment with business goals and overseeing the successful implementation of governance practices, including DevOps, release processes, user adoption and training, and service & support team management. This role requires a deep understanding of CRM and customer service systems, product management best practices, business analysis, and experience in managing IT architecture and outsourced support teams within a regulated environment. The key responsibilities of the role include defining the product vision, strategy, and roadmap for the CRM system and customer service technologies; working closely with business stakeholders to gather and prioritize requirements; and managing the product lifecycle for CRM and customer service technologies. Additionally, the role involves implementing and overseeing governance processes for CRM and customer service technologies, ensuring compliance with industry standards and regulatory requirements. The IT Product Manager will also establish and maintain DevOps practices for the CRM and customer service products, including continuous integration/continuous deployment (CI/CD) pipelines, automated testing, and monitoring. Furthermore, the role requires collaborating with the IT architecture team to ensure CRM and customer service systems align with the overall IT architecture and integrate seamlessly with other systems. The IT Product Manager will also oversee the management of the outsourced support team responsible for CRM and customer service system maintenance and user support. The successful candidate will have a strong background in the IT field, with significant experience in the technical environment of CRM, management experience, and a thorough understanding of proper delivery of the product. Additionally, the candidate will have demonstrated project and budget management skills, strong verbal and written communication skills, and strong relationship management, problem-solving & negotiating skills. We offer a competitive compensation package with bonus structure and extended benefit package. We're a hybrid work culture, and we participate in feedback Loops, during which a personalized career path will be established. We're a growing company that believes in ownership from day one, where everyone is empowered to grow and take on accountability.

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