Dermatology IT Leader for Digital Solutions
hace 1 semana
About the Role
We are seeking a highly skilled IT Senior Manager for CRM Platforms to join our team at Galderma in Barcelona. As a key member of our organization, you will be responsible for leading the end-to-end product management of our CRM systems and customer service technologies, ensuring alignment with business goals and overseeing the successful implementation of governance practices.
Key Responsibilities
- Product Management:
- Create a clear product vision, strategy, and roadmap for CRM system and customer service technologies, aligning with company objectives.
- Work closely with business stakeholders to gather and prioritize requirements, ensuring CRM and customer service systems meet their needs.
- Define and maintain solution architecture and design to enable successful project delivery and meet agreed business requirements.
- Manage product lifecycle for CRM and customer service technologies from concept to retirement, including planning, development, testing, deployment, and ongoing maintenance.
- Governance:
- Implement and oversee governance processes for CRM and customer service technologies, ensuring compliance with industry standards and regulatory requirements.
- Establish and maintain DevOps practices for CRM and customer service products, including continuous integration/continuous deployment (CI/CD) pipelines, automated testing, and monitoring.
- Define and manage release process, ensuring smooth and timely delivery of new features and updates for both CRM and customer service platforms.
- Stakeholder Alignment and Collaboration:
- Build and nurture relationships with key business stakeholders, ensuring their needs are met and their expectations are managed across CRM and customer service technology initiatives.
- Architecture and Technical Leadership:
- Collaborate with IT architecture team to ensure CRM and customer service systems align with overall IT architecture and integrate seamlessly with other systems.
- Management of Outsourced Support Team:
- Oversee management of outsourced support team responsible for CRM and customer service system maintenance and user support.
- Ensure that the support team meets service level agreements (SLAs) and provides high-quality, timely assistance to end-users.
What We Offer
You will have the opportunity to work in a hybrid work culture and participate in feedback loops to establish a personalized career path. Our competitive compensation package includes a bonus structure and extended benefit package. We value diversity and inclusion and believe that reflecting the perspectives of our diverse customer base will lead to better outcomes.
Estimated Salary Range: €60,000 - €90,000 per annum
Process Steps:
- Send your CV in English if your profile matches the job description.
- We will invite you for a first virtual conversation with Talent Acquisition.
- The next step is a virtual conversation with the hiring manager.
- The final step is a panel conversation with the extended team.
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