Dermatology IT Leader for Digital Solutions

hace 1 semana


Barcelona, Barcelona, España Galderma A tiempo completo

About the Role


We are seeking a highly skilled IT Senior Manager for CRM Platforms to join our team at Galderma in Barcelona. As a key member of our organization, you will be responsible for leading the end-to-end product management of our CRM systems and customer service technologies, ensuring alignment with business goals and overseeing the successful implementation of governance practices.


Key Responsibilities



  • Product Management:
  • Create a clear product vision, strategy, and roadmap for CRM system and customer service technologies, aligning with company objectives.
  • Work closely with business stakeholders to gather and prioritize requirements, ensuring CRM and customer service systems meet their needs.
  • Define and maintain solution architecture and design to enable successful project delivery and meet agreed business requirements.
  • Manage product lifecycle for CRM and customer service technologies from concept to retirement, including planning, development, testing, deployment, and ongoing maintenance.
  • Governance:
  • Implement and oversee governance processes for CRM and customer service technologies, ensuring compliance with industry standards and regulatory requirements.
  • Establish and maintain DevOps practices for CRM and customer service products, including continuous integration/continuous deployment (CI/CD) pipelines, automated testing, and monitoring.
  • Define and manage release process, ensuring smooth and timely delivery of new features and updates for both CRM and customer service platforms.
  • Stakeholder Alignment and Collaboration:
  • Build and nurture relationships with key business stakeholders, ensuring their needs are met and their expectations are managed across CRM and customer service technology initiatives.
  • Architecture and Technical Leadership:
  • Collaborate with IT architecture team to ensure CRM and customer service systems align with overall IT architecture and integrate seamlessly with other systems.
  • Management of Outsourced Support Team:
  • Oversee management of outsourced support team responsible for CRM and customer service system maintenance and user support.
  • Ensure that the support team meets service level agreements (SLAs) and provides high-quality, timely assistance to end-users.

What We Offer


You will have the opportunity to work in a hybrid work culture and participate in feedback loops to establish a personalized career path. Our competitive compensation package includes a bonus structure and extended benefit package. We value diversity and inclusion and believe that reflecting the perspectives of our diverse customer base will lead to better outcomes.


Estimated Salary Range: €60,000 - €90,000 per annum


Process Steps:



  • Send your CV in English if your profile matches the job description.
  • We will invite you for a first virtual conversation with Talent Acquisition.
  • The next step is a virtual conversation with the hiring manager.
  • The final step is a panel conversation with the extended team.


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