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Chief CRM Solutions Architect
hace 1 mes
About Us: Galderma, a leading dermatology company, is seeking an experienced IT Senior Manager to oversee the development and implementation of our Customer Relationship Management (CRM) platforms. Our mission is to empower employees, promote growth, and deliver exceptional results while fostering a culture of diversity, respect, and innovation.
Job Title: IT Senior Manager for CRM Platforms
Location: Barcelona
About the Role: We are looking for a skilled IT Product Manager to lead the end-to-end product management of our CRM systems and customer service technologies. This individual will be responsible for aligning business goals with technology strategies, overseeing governance practices, and managing outsourced support teams within a regulated environment. Key responsibilities include:
- Product Vision: Define the product vision, strategy, and roadmap for the CRM system and customer service technologies.
- Business Alignment: Align business goals and objectives with technology strategies.
- Governance Practices: Oversee the successful implementation of governance practices, including DevOps, release processes, user adoption and training, and service & support team management.
Key Requirements:
- Deep understanding of CRM and customer service systems.
- Experience in managing IT architecture and outsourced support teams within a regulated environment.
- Strong business analysis skills.
- Product management best practices.
Benefits:
- Competitive salary: €80,000 - €120,000 per annum.
- Award-winning work environment.
- Opportunities for professional growth and development.
- Diverse and inclusive workplace culture.
This role offers a unique opportunity to make a meaningful impact in the dermatology industry while working with a talented team of professionals. If you are a motivated and results-driven individual with a passion for delivering exceptional results, we encourage you to apply.
