Senior IT Manager for Enterprise Solutions
hace 1 semana
Company Overview
Galderma, a leading global dermatology company, is seeking an experienced Senior IT Manager to oversee the management of our CRM and customer service technologies. Our organization values diversity, inclusion, and employee growth, offering a competitive compensation package with bonus structure and extended benefits.
Job Description
We are looking for a skilled IT professional to lead the development and implementation of our CRM system and customer service technologies. This role requires strong technical knowledge, project management skills, and experience in managing outsourced support teams within a regulated environment.
Key Responsibilities
- Product Management: Define the product vision, strategy, and roadmap for the CRM system and customer service technologies, aligning with the company's goals and objectives.
- Governance: Implement and oversee governance processes for CRM and customer service technologies, ensuring compliance with industry standards and regulatory requirements.
- Stakeholder Alignment and Collaboration: Build and nurture relationships with key business stakeholders, ensuring their needs are met and their expectations are managed across CRM and customer service technology initiatives.
- Architecture and Technical Leadership: Collaborate with the IT architecture team to ensure CRM and customer service systems align with the overall IT architecture and integrate seamlessly with other systems.
- Management of Outsourced Support Team: Oversee the management of the outsourced support team responsible for CRM and customer service system maintenance and user support.
Requirements and Qualifications
- Technical Background: Strong background in the IT field, with significant experience in the technical environment of CRM.
- Management Experience: Mandatory management experience, with a proven track record of leading teams and projects.
- Collaboration and Communication Skills: Excellent verbal and written communication skills, with the ability to build and maintain strong relationships with stakeholders.
- Problem-Solving and Negotiation Skills: Strong problem-solving and negotiation skills, with the ability to manage conflicts and negotiate agreements.
Benefits
- Competitive Compensation Package: A comprehensive compensation package, including a competitive salary, bonus structure, and extended benefits.
- Diversity and Inclusion: A work environment that values diversity and inclusion, promoting a culture of respect and empathy.
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