Senior IT Manager for CRM Platforms
hace 1 mes
IT Senior Manager for CRM Platforms
We are seeking an experienced IT Senior Manager to lead our CRM and Customer Service Technology team. The ideal candidate will have a deep understanding of CRM systems, product management best practices, and experience in managing IT architecture and outsourced support teams within a regulated environment.
The successful candidate will be responsible for defining the product vision, strategy, and roadmap for our CRM system and customer service technologies, aligning with our company's goals and objectives. They will oversee the successful implementation of governance practices, including DevOps, release processes, user adoption and training, and service & support team management.
This is an exciting opportunity to join our team and contribute to the growth and innovation of our company.
Key Responsibilities:
- Define the product vision, strategy, and roadmap for the CRM system and customer service technologies
- Oversee the successful implementation of governance practices, including DevOps, release processes, user adoption and training, and service & support team management
- Manage IT architecture and outsourced support teams within a regulated environment
Requirements:
- Deep understanding of CRM systems and product management best practices
- Experience in managing IT architecture and outsourced support teams within a regulated environment
- Strong leadership and communication skills
What We Offer:
- Opportunity to work with a leading dermatology company
- Chance to contribute to the growth and innovation of our company
- Competitive salary and benefits package
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