Crm Platform Manager

hace 1 mes


Barcelona, Barcelona, España Galderma A tiempo completo

Overview

Galderma, a leading dermatology company, is seeking an experienced IT Senior Manager to oversee the end-to-end product management of our CRM systems and customer service technologies. This role requires a deep understanding of CRM and customer service systems, product management best practices, business analysis, and experience in managing IT architecture and outsourced support teams within a regulated environment.

About Us

We are a global category leader in dermatology, present in approximately 90 countries. Our innovative portfolio of premium flagship brands and services spans the full spectrum of the fast-growing dermatology market. We aim to empower each employee, promote their personal growth, and ensure business needs are met now and into the future.

Job Description

We are looking for an IT Senior Manager for CRM Platforms who will be responsible for defining the product vision, strategy, and roadmap for the CRM system and customer service technologies, aligning with the company's goals and objectives. Key responsibilities include:

  • Defining the product vision, strategy, and roadmap for the CRM system and customer service technologies
  • Aligning with the company's goals and objectives
  • Overseeing the successful implementation of governance practices, including DevOps, release processes, user adoption and training, and service & support team management

Requirements

The ideal candidate will have a deep understanding of CRM and customer service systems, product management best practices, business analysis, and experience in managing IT architecture and outsourced support teams within a regulated environment. The salary range for this position is approximately €80,000 - €110,000 per year, depending on location and experience.

Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our Global Capability Center in Barcelona offers numerous possibilities for professional development, exposure to global and cross-functional projects, and access to global career opportunities.

Location

This position is located in Barcelona, Spain, at our Global Capability Center in the upscale Eixample District. We actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world.



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