Senior CRM Platform Architect
hace 4 días
About Galderma
Galderma is a leading global dermatology company, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology.
We are dedicated to advancing dermatology for every skin story. Our mission is to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world.
New Global Capability Center in Barcelona
We are establishing a new Global Capability Center in Barcelona to deploy new capabilities to effectively support its global commercial and functional teams. Located in the upscale Eixample District in the heart of Barcelona, Galderma's Global Capability Center offers numerous possibilities for professional development such as exposure to global and cross-functional projects and access to global career opportunities.
Job Title: IT Senior Manager for CRM Platforms
We are looking for an IT Product Manager for CRM and Customer Service Technology (Veeva & Salesforce). This person will be responsible for the end-to-end product management of our CRM systems and customer service technologies, ensuring alignment with business goals and overseeing the successful implementation of governance practices, including DevOps, release processes, user adoption and training, and service & support team management.
About the Role
- Define the product vision, strategy, and roadmap for the CRM system and customer service technologies, aligning with the company's goals and objectives.
- Have a deep understanding of CRM and customer service systems, product management best practices, business analysis, and experience in managing IT architecture and outsourced support teams within a regulated environment.
Salary Information: The estimated salary for this position in Barcelona, Spain is €85,000 - €110,000 per year, depending on qualifications and experience.
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