CRM Operations Manager

hace 1 semana


Barcelona, Barcelona, España Metyis Ag A tiempo completo

Metyis AG is a fast-growing international company looking for a skilled CRM Operations Manager to join its Performance team in Barcelona, Spain, with regular travel to Romania.

About the Role
  • This role involves executing multi-channel communications for clients to strengthen brand loyalty, increase customer engagement and retention, drive revenue, and ultimately increase customer lifetime value (LTV)
Key Responsibilities
  • Campaign Execution: Develop, A/B test, and optimize email campaigns, including segmentation, targeting, and personalization to improve customer experience and ROI
  • Performance Metrics: Analyze campaign KPIs (ROI, conversion rates, etc.) and provide insights to inform future strategies, delivering regular action-oriented reports
  • Collaboration: Work with cross-functional teams (design, content, product) to ensure consistent messaging and alignment with brand guidelines
  • Calendar Management: Oversee the email marketing calendar and ensure timely delivery of campaigns
  • Compliance: Maintain email database accuracy, ensuring compliance with GDPR and other relevant regulations
  • Cross-Department Collaboration: Partner with internal client teams and external vendors to ensure smooth campaign development from content, data, and tech perspectives

The ideal candidate will have 4+ years of experience in a CRM role with proven success in CRM & Marketing strategies, expertise in email marketing platforms, SMS, In-App push notifications, and navigation-based publicity, as well as strong analytical and process-oriented skills.

We offer a competitive salary package, estimated at approximately €60,000 - €80,000 per year, depending on experience.



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