CRM Systems Product Manager
hace 4 días
We are seeking a skilled IT Senior Manager for CRM Platforms to join our team at Galderma, a leading dermatology company. Based in Barcelona, this role will be responsible for the end-to-end product management of our CRM systems and customer service technologies, ensuring alignment with business goals and overseeing the successful implementation of governance practices.
Key Responsibilities- Define the product vision, strategy, and roadmap for the CRM system and customer service technologies, aligning with the company's objectives and goals.
- Oversee the implementation of DevOps, release processes, user adoption and training, and service & support team management within a regulated environment.
This position requires a deep understanding of CRM and customer service systems, product management best practices, business analysis, and experience in managing IT architecture and outsourced support teams.
About GaldermaGalderma is a global leader in the field of dermatology, dedicated to advancing the science of skin health. With a portfolio of innovative products and services, we aim to empower each employee and promote their personal growth while ensuring business needs are met.
Why Join Us?As an IT Senior Manager for CRM Platforms at Galderma, you will have the opportunity to work on challenging projects, develop your skills, and contribute to the success of our global operations. Our team is passionate about innovation and excellence, and we strive to create a positive and inclusive work environment.
What We Offer- A competitive salary of €80,000 per annum, commensurate with experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing professional development opportunities and access to cutting-edge technology.
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