CRM Platforms Senior Manager

hace 4 días


Barcelona, Barcelona, España Galderma A tiempo completo
About the Role

We are seeking a highly skilled IT Senior Manager to oversee the management of our CRM platforms, ensuring seamless integration with customer service technologies and alignment with business objectives.

Key Responsibilities
  • Define the product vision, strategy, and roadmap for CRM systems and customer service technologies.
  • Work closely with business stakeholders to gather and prioritize requirements.
  • Establish and maintain governance processes for CRM and customer service technologies.
  • Build and nurture relationships with key business stakeholders.
  • Collaborate with the IT architecture team to ensure CRM systems align with overall IT architecture.
Requirements

To be successful in this role, you will need:

  • A strong background in IT, with significant experience in CRM technical environments.
  • Management experience is mandatory.
  • Strong verbal and written communication skills.
  • Strong relationship management, problem-solving & negotiating skills.
What We Offer

In return, we offer:

  • A competitive compensation package with bonus structure (£120,000 - £150,000 per annum).
  • An extended benefit package.
  • The opportunity to work in a hybrid work culture.
  • Feedback loops, where a personalized career path will be established.

We are an equal opportunities employer and welcome applications from diverse candidates. Our company values professionalism, collaboration, and a friendly, supportive ethos. Join us in making a difference in the world of dermatology.


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