Strategic CRM Director for Global Growth Initiatives

hace 2 semanas


Barcelona, Barcelona, España Wallapop A tiempo completo
About Wallapop

Wallapop is a pioneering e-commerce platform that empowers consumers to adopt a more sustainable and human approach to consumption. With a strong presence in Spain, Italy, and Portugal, we offer an extensive catalog of products and services, driven by technical innovation and continuous improvement.

A Competitive Salary

We offer a competitive salary package, including phantom shares, generous individual learning budget, private health insurance, flexible working hours, and short Fridays.

Senior CRM Manager Job Description

As a Senior CRM Manager, you will play a crucial role in developing and implementing innovative CRM strategies that drive growth, retention, and engagement across the customer lifecycle. You will work closely with cross-functional teams to ensure seamless collaboration and effective execution of CRM campaigns.

  • Develop and implement a CRM strategy aligned with growth and retention goals
  • Lead, mentor, and grow a high-performing CRM team
  • Oversight of the CRM platform's design, implementation, and integration with other systems
Required Skills and Qualifications

To succeed in this role, you will need:

  • 8+ years of experience in CRM, CLM, or related fields, with at least 4+ years in a leadership role
  • Proven track record of developing and scaling CRM strategies that significantly impact growth, retention, and engagement metrics
  • Strong leadership and people management skills, with experience building and mentoring high-performing teams
Benefits

In addition to the competitive salary package, we offer:

  • Generous individual learning budget of €2,000 per year
  • Private health insurance
  • Flexible working hours and short Fridays
  • Relocation package (monetary support and legal advice) and visa sponsorship, if applicable
Hiring Process

The hiring process for this position involves several stages:

  • Intro Call: A 45-60 minute call with talent acquisition to discuss the role and company
  • Leadership Interview: A 45-60 minute interview with the hiring manager to assess leadership skills
  • Case Study: A task assigned within 5-7 days to showcase expertise and technical skills
  • Expertise Interview: A 60-90 minute interview with the hiring team to assess core skills
  • Culture Interview: A 60-minute interview to assess fit with Wallapop's purpose and business proposition


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