IT Operations Excellence Leader for Onsite Services
hace 1 día
We are seeking a seasoned Product Owner to drive operational excellence in our Onsite Support Services. This critical function encompasses a range of essential services to ensure seamless IT operations within the organization.
Job DescriptionThe role involves overseeing Asset Management, which includes tracking and managing IT assets throughout their lifecycle. Additionally, the position will oversee Onsite Services (IMAC/D) for installations, moves, adds, changes, and disposal of IT equipment, along with the management of vending machines, remote diagnostics tools, and asset management platforms.
Key Responsibilities- Oversight of Asset Management, including tracking and managing IT assets throughout their lifecycle.
- Management of Onsite Services (IMAC/D) for installations, moves, adds, changes, and disposal of IT equipment.
- Coordination of vending machine management, remote diagnostics tools, and asset management platforms.
To succeed in this position, you will need:
- A higher education degree in business administration, change management, economics, IT, or comparable education.
- International experience demonstrating the ability to manage and collaborate with diverse, cross-functional teams across different regions.
- Proven experience (5+ years) in Onsite support products: Asset Management, Onsite Site Services (IMAC/D), Walk-in center.
- Knowledge of Windows Operating Systems & MAC OS, HW devices.
- Overview knowledge of workplace SaaS products and services.
- A customer-focused mindset with a commitment to delivering high-quality service.
As an IT Operations Excellence Leader for Onsite Services, you can expect a competitive salary of $85,000 - $115,000 per year, depending on your level of experience. You will also be offered a comprehensive benefits package, including a company bonus plan, pension, employee stock program, and multiple employee discounts. Our company values diversity and offers opportunities for professional growth and development.
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