Chief Information Officer for Global Operations
hace 6 días
At Manychat, we're on a mission to revolutionize chat marketing and help businesses thrive across the globe. As a leading platform with over 1 million brands in 170+ countries, we're driven by innovation and a passion for excellence. We're now seeking an exceptional Chief Information Officer for Global Operations to join our team.
About YouWe're looking for a seasoned professional with a proven track record in leading high-performing teams and driving business growth through strategic IT operations. With strong technical expertise and excellent leadership skills, you'll be responsible for championing our internal IT area, ensuring seamless operations, and optimizing infrastructure performance across our global offices.
You'll lead a distributed team that supports internal IT services, employee IT requests, systems administration, and other IT tools. Your ideal candidate will combine strong leadership skills with technical expertise to ensure our internal IT processes align with our company's growth and goals. You'll be a key member of the Internal IT team, reporting directly to the Head of Internal IT & Security.
The ideal candidate will have:
- A bachelor's degree in Computer Science or a related field
- Minimum 5 years of experience in IT operations management
- Proven track record of leading high-performing teams
- Excellent communication and problem-solving skills
As our Chief Information Officer for Global Operations, you'll be responsible for:
- Leading a distributed IT helpdesk team (3 members) operating in Brazil, Armenia, and Spain
- Focusing on team growth and development, creating a culture of proactive support and ownership in managing internal IT requests, systems support, and helpdesk operations across our international offices
- Ensuring our business systems operate smoothly, primarily SaaS tools like Google Workspace, Slack, Notion, Zoom, Miro, and many others
- Collaborating with business team members to introduce new solutions to proactively address evolving business needs
- Driving improvements and automations of our internal IT operations, collaborating with DevOps and business process automation teams
- Promoting the integration of internal IT automation tools (e.g., ServiceNow, Jira Service Management) to enhance team efficiency and impact
- Overseeing access management to align with security policies
- Supporting a culture of security and accountability within the team and working closely with the security function to reinforce data protection and compliance
- Managing IT vendor and service providers relationships, guiding the selection of tools and services that align with company needs
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