IT Customer Support Representative for Global Service Desk
hace 6 días
**Company Overview:**
Our client is a leading provider of IT consultancy services, operating globally with a strong presence in Europe, South Africa, Asia, and the Americas. They offer support in over 30 languages and are currently seeking talented individuals to join their team in Barcelona.
**Job Description:**
As an IT Customer Support Representative, you will be part of the Global Service Desk team, working on a project for a major aviation company. Your primary responsibility will be to provide exceptional customer service, resolving IT issues and supporting users worldwide via various communication channels.
**Responsibilities and Impact:**
- Answering and supporting queries via tools, phone, chat, and email, maintaining daily contact with users from around the globe.
- Resolving IT issues encountered during office work.
- Documenting and logging calls in the ticketing tool.
- Delegating unresolved issues to the appropriate teams.
- Maintaining and improving customer satisfaction levels.
- Collaborating with team members and different departments.
**Requirements and Qualifications:**
To succeed in this role, you should possess native or fluent proficiency in Dutch and German, with advanced English skills. You must have a positive attitude, excellent problem-solving skills, and a passion for helping others resolve issues. Strong communication skills, a customer-focused mindset, and teamwork abilities are essential.
**Estimated Salary Range:** €20,535 gross/year (pro rata) depending on experience and qualifications.
**Benefits Package:**
- Remote work opportunities 80% of the time - Only 4 days/month on-site.
- Full-time contract (39 hours/week) or part-time contract (35 hours/week).
- Schedule: Monday-Friday, 08:00-18:00.
- Meal vouchers (€100 net/month) after 3 months.
- Private health insurance (Sanitas) after 6 months.
- Access to VIP District benefits: gym discounts, restaurants, car wash, etc.
- Free online language classes (GER, FRE, ENG).
- Career development and leadership program opportunities.
- Fast recruitment process and fully paid training.
**Why Choose Us?**
Our client offers a dynamic work environment, allowing you to grow professionally while collaborating with a diverse team of experts. If you're eager to take your career to the next level, this opportunity may be perfect for you.
**Your Future Awaits:** Join our team in Barcelona and make a difference in a global company that values growth, collaboration, and innovation.
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