Barcelona IT Customer Support Representative

hace 1 día


Barcelona, Barcelona, España Blu Selection A tiempo completo

About the Role: We're seeking a Dutch and German-speaking IT Customer Support Representative to join our Global Service Desk in Barcelona. This role involves being the first point of contact for B2B users worldwide, assisting with IT issues and supporting their digital transformation.

Your Responsibilities:

  • Answering and supporting queries via tools, phone, chat, and email, maintaining daily contact with users from around the globe.
  • Resolving IT issues encountered during office work.
  • Documenting and logging calls in the ticketing tool.
  • Delegating unresolved issues to the appropriate teams.
  • Maintaining and improving customer satisfaction levels.
  • Collaborating with team members and different departments.

Requirements:

  • Native or fluent in Dutch and German, with advanced English.
  • A positive, can-do attitude with a problem-solving mindset.
  • A logical thinker with a passion for helping others resolve issues.
  • Strong communication skills and a customer-focused mindset.
  • A team player with punctuality and respect for schedules.

Benefits:

  • Remote work 80% of the time – Only 4 days/month on-site.
  • Full-time contract (39 hours/week) or part-time contract (35 hours/week).
  • Schedule: Monday-Friday, 08:00-18:00.
  • Annual salary of €20,535 gross/year plus:
    • Meal vouchers (€100 net/month) after 3 months.
    • Private health insurance (Sanitas) after 6 months.
    • Access to VIP District benefits: gym discounts, restaurants, car wash, etc.
    • Free online language classes (GER, FRE, ENG).
    • Career development and leadership program opportunities.

About Us: Our client is Europe's leading independent provider of IT consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas, offering support in more than 30 languages.



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