Customer Support Representative for Fashion Industry

hace 2 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

About the Role:

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We are seeking a highly motivated and customer-focused Customer Support Representative to join our team in Barcelona, Spain. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.

Responsibilities:

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  • Respond to customer inquiries via phone, email, or chat, ensuring that all queries are resolved within contractual Service Level Agreements (SLAs)">
  • Identify and resolve customer issues promptly and efficiently">
  • Collaborate with internal stakeholders to provide solutions and ensure high levels of customer satisfaction">
  • Participate in regular team meetings and contribute to a positive and inclusive team environment">

Requirements:

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  • Dutch native language speaker with advanced English proficiency">
  • Familiarity with IT platforms, equipment, and applications such as Windows/MS Office">
  • Excellent communication and interpersonal skills, with ability to work effectively with customers and colleagues">
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously">
  • Excitement about intercultural communication and the expatriate lifestyle">
  • Willingness to relocate to Barcelona for an international career and life experience">

What We Offer:

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  • Full-time permanent contract with 39 hours per week, Monday to Friday, 09:00 to 18:00">
  • Office-based job with a central location in Barcelona">
  • Salary: €18,400 gross/year, plus up to €2,500 gross/year in bonus opportunities">
  • Ongoing training and development opportunities to enhance your skills and career prospects">
  • An open-minded and employee-oriented working environment with a diverse and multicultural team">

About Living in Barcelona:

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  • A unique opportunity to experience an international and diverse culture">
  • A beautiful beach city surrounded by coastal towns and mountains">
  • Delightful gastronomic experiences of Spanish, Catalan, and World cuisines">
  • A dynamic and active urban life with plenty of opportunities to explore">
  • Sunny days, Mediterranean weather, and a relaxed lifestyle">
  • An attractive startup and innovation hub with exciting opportunities">

About Our Company:

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We are a global brand with over 75,000 multilingual employees across 50 countries. Our company provides innovative customer experience solutions to leading brands and companies worldwide. If you're passionate about delivering exceptional customer experiences and want to join a dynamic and supportive team, we'd love to hear from you



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