Customer Support Specialist for Fashion Industry

hace 7 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

We are seeking a highly skilled Customer Support Specialist to join our team in Barcelona, Spain. As a key member of our customer experience team, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our services.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Identify and resolve issues efficiently, ensuring contractual SLAs are met
  • Maintain high levels of customer satisfaction through effective communication and issue resolution
  • Collaborate with the team to achieve common goals and objectives

Requirements:

To succeed in this role, you will need:

  • A native level of Dutch and an advanced level of English
  • Familiarity with IT platforms, equipment, and applications such as Windows/MS Office
  • Excellent communication and interpersonal skills
  • The ability to work proactively and efficiently in a fast-paced environment

What We Offer:

Our comprehensive benefits package includes:

  • A competitive salary of 18,400 euros gross/year + up to 2,500 euros gross/year in bonus
  • A full-time permanent contract
  • A 39-hour working week, Monday to Friday, from 09:00 to 18:00
  • An office-based job with a central location in Barcelona
  • Opportunities for career development and growth

About Us:

We are a global brand with over 75,000 multilingual employees in over 50 countries, offering innovative customer experience solutions. Our company culture is built on employee-oriented values, and we are committed to providing opportunities for growth and development.



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