Customer Service Representative

hace 3 días

Barcelona, Barcelona, España Minacs A tiempo completo

Customer Service Representative - Fashion Industry

Are you a customer service enthusiast looking for a new challenge? We're a global technology and services leader that powers the brands of the future. Our team is dedicated to delivering exceptional customer experiences, and we're looking for a talented Customer Service Representative to join us in the fashion industry.

Key Responsibilities:

  • Take incoming customer calls and solve users' demands
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers

Requirements:
  • Proficient or bilingual in German and advanced in English
  • Good disposition to work in a customer service environment
  • Customer care skills – ability to listen to and understand the customers' needs

What We Offer:
  • 39 hours/week permanent contract
  • Salary 18,400 euros gross/year + up to 2400 euros gross/year in bonus
  • Great location in Barcelona
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs and specialized courses

About Us:
We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

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