Customer Service Representative for German-Speaking Clients

hace 5 días


Barcelona, Barcelona, España Everhelp A tiempo completo
About EverHelp

EverHelp is a leading international IT company, part of the Genesis ecosystem. With over 1,500 professionals across five countries, we serve more than 200 million unique monthly users worldwide.

We are a trusted partner to top tech giants like Facebook, Google, Snapchat, and Apple in Eastern Europe. Our diverse ecosystem comprises over 15 companies and an investment fund, making us a hub for innovation and growth.

Job Overview

We're seeking an experienced Customer Service Representative to join our German Desk team, working remotely. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences.

Your responsibilities will include communicating with customers via email, handling feedback and complaints professionally, advising clients on products and their functionality, and providing responsive service to meet user needs.

You will work independently as well as collaboratively within teams to ensure seamless customer interactions.

Requirements

To succeed in this role, you'll need:

  • Proficiency in German language (B2/C1) and fluency in English (B2 level)
  • At least 6 months of experience in customer support
  • Excellent communication skills to handle customer complaints politely and professionally
  • Able to work independently and within teams
  • Attentive, persistent, and solution-oriented mindset
What We Offer

As a valued member of our team, you'll enjoy:

  • Fully remote work arrangement
  • A professional team environment with opportunities for growth and development
  • Internal communities and team activities fostering continuous learning and collaboration
  • Career advancement opportunities, with 32% of our teammates advancing to new roles within the first year
Compensation and Benefits

We offer a competitive salary range of $45,000 - $55,000 per year, commensurate with experience, plus additional benefits and opportunities for growth.



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