German Speaking Customer Service Representative

hace 3 días


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

At David Kennedy Recruitment, we're working with a leading Outsourcing/BPO company that's looking for a talented German speaking Customer Service Representative to join their team in Barcelona, Spain.

About the Role

We're seeking an exceptional candidate who can deliver outstanding customer service and support to our client's clients. The ideal candidate will have native fluency in German, both verbally and written, and excellent English skills (minimum B2 level).

This is a full-time position with a competitive salary based on experience, skills, and performance. Our estimate of the annual salary range for this role is between €40,000 to €60,000.

About the Job

The successful candidate will be responsible for handling incoming customer inquiries via phone, email, chat, or automated alerts. They'll need to address user needs efficiently, record call details in the call management system, and maintain up-to-date knowledge of services and products.

The job involves:

  • Handling customer inquiries and resolving issues in a timely manner
  • Maintaining accurate records of calls and interactions
  • Providing excellent customer care skills and a positive attitude
  • Escalating potential service issues to senior team members as needed
Requirements

To succeed in this role, you'll need:

  • Native / fluent German language skills
  • Proficiency in English (minimum B2 level)
  • A minimum of 1 year of customer service experience, preferably technical support
  • Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products
What We Offer

In return for your expertise and dedication, we offer:

  • An excellent remuneration package based on experience, skills, and performance
  • Working schedule: Monday to Friday, 09:00 AM - 06 PM
  • 23 working days of paid annual leave


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