German Speaking Customer Service Representative
hace 1 mes
About the Role:
As a German Speaking Customer Service Representative for Engineeringuk, you will be responsible for providing exceptional support to our e-commerce clients across Europe. Your primary goal will be to ensure seamless seller experiences, helping them navigate compliance requirements and regulatory changes. This role demands strong communication skills, both written and verbal, as you will be interacting with clients from diverse backgrounds. Your proficiency in German and English will be a significant asset in this position. You will be part of a dynamic team that values innovation, inclusion, and continuous growth. If you are passionate about e-commerce, customer service, and compliance, this could be the ideal opportunity for you to join our team in Barcelona, Spain.
Responsibilities:
* Provide high-quality support to our e-commerce clients, addressing their inquiries and concerns in a timely and professional manner.
* Maintain a deep understanding of regulatory changes and compliance requirements, ensuring our clients are well-informed and supported throughout the process.
* Collaborate with internal teams to resolve complex issues and improve processes, contributing to a positive team environment.
* Develop and maintain strong relationships with clients, fostering trust and loyalty through exceptional service and support.
Requirements:
* Fluency in German and English (spoken and written).
* 6+ months of experience in a customer service or contact center environment.
* Excellent communication, problem-solving, and time management skills.
* Proficiency in MS Office applications, particularly Excel, and internet savvy.
* Strong prioritization and adaptability in response to changing business needs.
What We Offer:
* A dynamic work environment that values innovation, inclusion, and growth.
* Opportunities for professional development and skill expansion.
* A multicultural team in a sunny location, with a strong focus on work-life balance and employee satisfaction.
Preferred Qualifications:
* Additional EU languages, such as French, Spanish, or Italian.
* Business acumen in areas of global e-commerce and retail.
* Strong data analysis skills and expertise in Excel.
* A committed and passionate team player with a customer-centric approach.
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