Customer Service Representative
hace 5 días
We are seeking a skilled Customer Service Representative to join our team in Barcelona. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients in the fashion industry.
Key Responsibilities:- Take incoming customer calls from boutiques and shops and resolve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Ensure contractual SLA is maintained.
To succeed in this role, you will need to possess excellent communication skills, both written and verbal. You should also have a proficient or bilingual level of German and an advanced level of English. Additionally, you will need to be able to work effectively in a fast-paced environment and maintain confidentiality when handling sensitive information.
Requirements:- Proficient or bilingual level of German and advanced level of English.
- Excellent communication skills, both written and verbal.
- Ability to work effectively in a fast-paced environment.
- Maintain confidentiality when handling sensitive information.
We offer a competitive salary of 18,400 euros gross/year, with opportunities for bonus up to 1,200 euros gross/year. Our full-time contract offers 39 hours/week, Monday to Friday, 09:00 to 18:00. You will also receive full paid training on the company and the project you'll be working on, as well as career development programs and specialized courses.
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