Customer Service Representative

hace 5 días


Barcelona, Barcelona, España Minacs A tiempo completo
About the Role

We are seeking a skilled Customer Service Representative to join our team in Barcelona. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients in the fashion industry.

Key Responsibilities:
  • Take incoming customer calls from boutiques and shops and resolve users' demands.
  • Log call details onto call management systems and provide response and resolution within SLA.
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers.
  • Ensure contractual SLA is maintained.
About You

To succeed in this role, you will need to possess excellent communication skills, both written and verbal. You should also have a proficient or bilingual level of German and an advanced level of English. Additionally, you will need to be able to work effectively in a fast-paced environment and maintain confidentiality when handling sensitive information.

Requirements:
  • Proficient or bilingual level of German and advanced level of English.
  • Excellent communication skills, both written and verbal.
  • Ability to work effectively in a fast-paced environment.
  • Maintain confidentiality when handling sensitive information.
What We Offer

We offer a competitive salary of 18,400 euros gross/year, with opportunities for bonus up to 1,200 euros gross/year. Our full-time contract offers 39 hours/week, Monday to Friday, 09:00 to 18:00. You will also receive full paid training on the company and the project you'll be working on, as well as career development programs and specialized courses.



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