Customer Service Representative with German Fluency
hace 4 días
Altorecruit is a leading executive search and selection firm with an international presence. We specialize in connecting mid-level and senior executives in the chemical industry and industrial sector with job opportunities that align with their skills, experience, and aspirations.
We are seeking a highly skilled Customer Service Representative with proficiency in German to join our team.
**Job Summary:**
The Customer Service Representative will be responsible for managing customer interactions, resolving inquiries, and ensuring a high level of customer satisfaction.
This role requires a deep understanding of the chemical industry and fluency in German to effectively communicate with our German-speaking clients.
**Key Responsibilities:**
- Serve as the primary point of contact for customers, addressing inquiries, and resolving issues in a timely and professional manner.
- Manage and process customer orders, ensuring accuracy and efficiency.
- Coordinate with internal departments such as sales, logistics, and production to meet customer needs and expectations.
- Maintain detailed and accurate customer records in the CRM system.
- Provide product information, technical support, and guidance to customers.
- Handle customer complaints and returns, working to resolve issues to the customer's satisfaction.
- Monitor and track order status, providing regular updates to customers.
Requirements:
- Minimum of 2 years of experience in a customer service role, preferably within the chemical industry.
- Fluency in German and English, both written and spoken.
- Strong problem-solving skills and the ability to handle difficult situations with professionalism.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and experience with CRM systems.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience, to attract top talent in the industry.
This role presents an excellent opportunity to grow your career in a dynamic and supportive environment.
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