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Customer Service Representative with German and English Fluency
hace 1 mes
CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.
Our Culture
We celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We strive to create a vibrant and innovative culture.
Our Client
Our client is a well-known company with a global presence in the hygiene, health, and nutrition industry. They are committed to protecting, healing, and nurturing in their relentless pursuit of a cleaner, healthier world.
Job Summary
We are seeking a Customer Support Agent to handle customer queries over the telephone, email, chat, and social media. The ideal candidate will have a high level of German and English fluency, a passion for delivering outstanding customer service, and a proactive approach to problem-solving.
Key Responsibilities
- Collaborate with consumers to answer product information requests and resolve queries in a skillful and professional way
- Analyze customer problems and offer individual solutions
- Develop a sound understanding of the products and services offered by our client
- Embrace our company values and act as a brand ambassador
Requirements
- Fluent level of German with exceptional grammar and spelling skills
- High level of English (both written and spoken)
- Genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
Benefits
- Temporary contract with the view to full-time employment
- Competitive salary: €17,537
