Customer Service Representative

hace 7 días

Barcelona, Barcelona, España Ttec A tiempo completo
About the Role

We're seeking a highly skilled and customer-focused individual to join our team as a German-English Travel Customer Service Representative. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences through voice, chat, or email interactions.

Key Responsibilities
  • Answer incoming communications from customers and provide timely and accurate resolutions to their issues
  • Conduct research to provide answers and resolve customer inquiries
  • Work collaboratively with team members to achieve customer satisfaction and team goals
Requirements
  • Fluency in German and English
  • High school diploma or equivalent
  • 6 months or more of customer service experience
  • Strong product knowledge and ability to apply and explain it to customers
  • Computer savvy and proficient in using technology to deliver customer service
What We Offer
  • Knowledgeable and supportive leadership
  • Diverse and community-minded organization
  • Career growth and learning opportunities
  • Competitive compensation and benefits package
About TTEC

TTEC is a global company that specializes in delivering exceptional customer experiences through technology and humanity. We're proud to be an equal opportunity employer and strive to reflect the communities we serve in our diverse and inclusive workforce.

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