Customer Service Representative with High Level of German

hace 3 días


Barcelona, Barcelona, España Cpm International A tiempo completo
Customer Service Representative with High Level of German

**About the Role**

We are seeking a highly skilled Customer Service Representative with a high level of German to join our team at CPM International. As a Customer Service Representative, you will be responsible for handling customer queries over the telephone, email, chat, and social media, and striving for first-contact resolution.

**Key Responsibilities**

* Handle customer inquiries and resolve issues in a professional and timely manner
* Develop a sound understanding of the products and services offered by our client
* Offer an omnichannel service to our consumers via telephone, email, chat, and social media
* Embrace our company values and act as a brand ambassador

**Requirements**

* Fluent level of German with exceptional grammar and spelling skills
* High level of English (both written and spoken)
* Genuine passion for delivering outstanding customer service
* Ability to deal with sensitive calls with empathy
* Strong administrative skills with a keen eye for detail

**What We Offer**

* Competitive salary
* Top performance incentives
* Paid bank holidays + 1 extra day in lieu
* Hybrid work model
* Ongoing training and development
* Employee Assistance Program
* Employee Benefits Club

**How to Apply**

If you are a motivated and customer-focused individual with a high level of German, please submit your CV highlighting your achievements and responsibilities.

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