Customer Service Representative with High Level of German

hace 4 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
About CPM International

CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

Our Client

Our client is a leading provider of innovative solutions for foot health and wellness. They believe that everyone should be able to go wherever they want in comfort and provide effective and reliable solutions to keep feet healthy and pain-free.

Our Values

We care about delivering high-quality customer service and achieving our targets. We're curious about problem-solving and have a proactive approach. We achieve together through strong teamwork and contributing to personal and team targets.

Job Responsibilities

As a Customer Service Representative, you will work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. You will analyze problems and offer individual solutions, providing an omnichannel service via telephone, email, chat, and social media. You will develop a sound understanding of the products and services offered by our client and embody our company values as a brand ambassador.

Requirements

We're looking for someone with a high level of German and exceptional grammar and spelling skills. You should also have a high level of English (both written and spoken) and a genuine passion for delivering outstanding customer service. You should be able to deal with sensitive calls with empathy and have strong administrative skills with a keen eye for detail.

Benefits

We offer a competitive salary of €18,000.00 gross per year, plus a bonus of €400 gross if you complete the contract without sanctions. You'll also receive top performance incentives, 2 accrued days per month, 24 calendar holidays per year, paid bank holidays, and 1 extra day in lieu. You'll have the opportunity to work from home 100% of the time and receive ongoing training and development.



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