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Customer Service Representative With High Level Of German
hace 2 meses
We are CPM International, a global company with a presence in over 30 countries. Our multilingual support team provides tailored solutions for diverse markets, focusing on customer service, sales, and technical support.
We celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution.
We are passionate about customer support, with a drive to achieve and exceed targets for a high-quality level of consumer service. We are curious, proactive, and collaborative, with a strong teamwork ethic. Our clients are leading brands in hygiene, health, and nutrition, and we offer an omnichannel service to our consumers via telephone, email, chat, and social media.
We offer a 3-month temporary contract, full-time (39 hours/week), with a salary of €17,537.76 gross per year. You will receive top performance incentives, holidays, paid bank holidays, and a hybrid model with 4 days per month at the office and the rest working from home. Our office is located in Barcelona (La Sagrera), and we offer training, opportunities for career growth, and a wide range of exclusive perks and rewards.
Key Responsibilities:
• Collaborate with consumers to answer product information requests and resolve queries in a skilled and professional manner.
• Develop a sound understanding of the products and services offered by our client.
• Embrace our company values and act as a brand ambassador.
Requirements:
• Fluent level of German with exceptional grammar and spelling skills.
• High level of English (both written and spoken).
• Genuine passion for delivering outstanding customer service.
• Ability to deal with sensitive calls with empathy.
• Strong administrative skills with a keen eye for detail.
