Customer Service Representative

hace 1 día


Barcelona, Barcelona, España Astrea Recruitment A tiempo completo

At Astrea Recruitment, we're committed to making the job search journey an empowering experience. With 17 years of excellence in recruitment, we're proud to partner with a leading BPO company that offers innovative solutions and services.

Job Overview

We're seeking bright and adaptable individuals to fill the role of Phone Support Agent with German language expertise (C1 level) and English proficiency. As a customer-facing representative, you'll be responsible for providing top-notch service, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Answer questions about services and provide additional information
  • Offer phone support, listening carefully to customer inquiries and concerns
  • Guide customers through solution implementation processes while maintaining a friendly approach

Requirements:

  • Fluency in both German and English (C1 level)
  • Excellent people skills and a positive attitude
  • Quick learning ability and adaptability
  • Able to remain calm and polite in various situations
  • Willingness to relocate to Varna, Bulgaria

What We Offer:

  • Competitive salary: 3000-3200 BGN gross
  • Addition health insurance benefits
  • Shifts organized during daytime hours (Mon-Fri, 08-20h and 08-18h on weekends)
  • Two weeks of initial onboarding, followed by two weeks of shadowing
  • Food vouchers (120 BGN) and performance bonuses
  • Full-time hybrid employment with training programs available
  • Paid annual leave days and multisport card

About Bulgaria:

Bulgaria is emerging as a premier destination for professionals, offering exciting career opportunities in IT, BPO, and finance. With its affordable cost of living and rich cultural heritage, the country provides an ideal work-life balance. Its strategic location in Europe and growing business environment make it an attractive place to develop your career and enjoy a high quality of life.



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