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German Customer Service Representative
hace 1 mes
At Pierce Group, we're seeking a skilled German Customer Service Representative to join our team in Barcelona, Spain. As a German Customer Care agent, you'll play a critical role in supporting our European customers, providing exceptional service and ensuring their satisfaction.
The ideal candidate will have excellent oral and written communication skills in German and English, with a patient and empathetic approach to customer interactions. You'll be responsible for resolving customer inquiries and issues efficiently, maintaining high customer satisfaction, and capturing feedback to identify process improvements.
Key responsibilities include:
- Acting as a liaison between Pierce Group and customers, resolving questions or issues with accuracy and efficiency.
- Ensuring excellent service standards, responding to customer inquiries, and maintaining high customer satisfaction.
- Capturing customer feedback to identify potential improvements in our current processes, systems, and procedures.
As a German Customer Service Representative, you'll work in a fast-paced online retail environment, collaborating with our dedicated Team Leader and team to provide top-notch support. If you're passionate about delivering exceptional customer experiences and have a strong problem-solving attitude, we encourage you to apply.
Key qualifications include:
- Excellent oral and written communication skills in German and English.
- Patience, empathy, and a passion for customer communication.
- Strong problem-solving and analytical skills, with attention to detail.
- A can-do attitude, solution-oriented mindset, and high level of computer literacy.
Permanent contract, 39 hours/week, yearly salary: 22,000 euros.
