German Customer Service Representative
hace 1 mes
We are seeking a highly skilled German Customer Service Representative to join our team at Newco Communications. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients via phone, ensuring that their needs are met and exceeded.
The ideal candidate will have native-level proficiency in German, both spoken and written, and a good command of the English language. A high school diploma or equivalent qualification is necessary, and previous customer service experience is a plus.
You will be responsible for handling customer inquiries, resolving issues efficiently, and providing solutions to queries. Your communication skills should be on point for confidently interacting with customers, and you should be a master problem solver.
In this role, you will have the opportunity to work in a dynamic and fast-paced environment, using computer systems and various software applications. You will be required to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.
We offer a competitive salary, comprehensive training, and opportunities for internal growth and career progression. Our hybrid working model allows you to work from the comfort of your home or within our vibrant office space. We also offer unlimited coffee and fresh fruit on office days, as well as free online Spanish lessons outside of working hours.
As a valued member of our team, you will be part of a diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere. We believe in supporting our employees' mental health and well-being, offering comprehensive support for a healthy mind and body.
Key responsibilities include:
- Providing service-oriented solutions to B2C customers via phone
- Handling admin tasks and following up on questions and requests
- Cultivating a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated
Key requirements include:
- Native-level proficiency in German (both spoken and written) and a good command of the English language
- A high school diploma or equivalent qualification
- Previous customer service experience is a bonus but not a deal-breaker
- Ability to work flexible shifts, including evenings, weekends, and holidays
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