Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España Ap Region A tiempo completo

Key Responsibilities:
• Provide exceptional customer service to clients in German, English, and Spanish or French.
• Assist clients with insurance policies and provide guidance on coverage and conditions.
• Coordinate assistance services, including answering phone calls, registering cases, and documenting actions in our IT system.
• Work in a team environment to ensure proper case management and follow established internal procedures and protocols.

About the Role:
We are seeking a highly skilled and multilingual customer service representative to join our International Customer Service team in Barcelona. As a key member of our team, you will be responsible for providing exceptional customer service to clients in German, English, and Spanish or French. You will assist clients with insurance policies, provide guidance on coverage and conditions, and coordinate assistance services.

Requirements:
• Native fluency in German, English, and Spanish or French.
• Excellent written and spoken communication skills.
• Strong interpersonal and team work skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Bachelor's Degree or equivalent experience.

About AXA Partners:
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance, and credit protection. We protect what matters, when it matters, and empower people to live a better life. Our mission is to be the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our clients, with a strong focus on risk prevention and customer satisfaction.



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