Customer Service Representative
hace 1 mes
We're a global technology and services leader that powers the brands of the future. Our team of game-changers is looking for a Customer Service Representative to join us in Barcelona.
Career growth and personal development are at the heart of what we do. As a Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
We believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Representative, you will be responsible for taking incoming customer calls and solving users' demands.
Our ideal candidate is a natural problem-solver with excellent communication skills. You will have a proficient or bilingual level of German and advanced English, as well as good disposition to work in a customer service environment.
We offer a full-time 39 hours/week contract with a salary starting at 18,400 euros gross/year, plus up to 2,500 euros gross/year in bonus. Our benefits package includes great location in Barcelona and opportunities for career growth and personal development.
We're committed to creating a diverse, inclusive, and authentic workplace for everyone. If you're looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities:
- Take incoming customer calls and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
What We Offer:
- Full-time 39 hours/week contract
- Salary starting at 18,400 euros gross/year, plus up to 2,500 euros gross/year in bonus
- Great location in Barcelona
- Opportunities for career growth and personal development
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