German Language Customer Service Specialist
hace 3 días
Customer Service Representative - German Speaker
Language Matters is seeking a highly skilled Customer Service Representative to join our team. As a German-speaking customer service representative, you will be the first point of contact for clients, answering calls and emails in a timely and professional manner. Your responsibilities will include:
• Responding to client inquiries and resolving issues in a fast-paced environment
• Processing and tracking of orders
• Working alongside the sales team and other departments as required
• Maintaining knowledge of products and staying up-to-date with new products and promotions
About You:
To succeed in this role, you must have previous experience in dealing with a high volume of outbound orders from wholesale clients. Fluency in German and English, both written and spoken, is essential. Knowledge of Austrian German, Czech, or Slovakian is beneficial. Experience working in online customer support, customer service, sales administration, client support, or order fulfillment is a key requirement. Ideally, you will have previous experience providing wholesale customer support services in a product support and/or order dispatch environment. An interest in fashion, luxury, or the retail industry is desirable. Strong communication skills and the ability to work in a fast-paced environment are essential.
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