Customer Support Specialist

hace 2 días

Barcelona, Barcelona, España German-World, Inc A tiempo completo
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at German-World, Inc. As a key member of our Customer Care Team, you will be responsible for providing exceptional support to our clients in German and English.

Key Responsibilities
  • Provide timely and effective support to clients via email and live chat
  • Collaborate with the Account Strategy team to resolve performance-related questions
  • Escalate technical issues to the relevant teams for prompt resolution
  • Develop strong relationships with clients to understand their needs and provide tailored solutions
  • Stay up-to-date with our Advertising Platform and provide clear instructions to clients
  • Track and analyze customer support efficiency metrics to ensure high-quality service
Requirements
  • Fluency in German and English
  • Strong attention to detail and ability to multitask
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical skills to understand campaign KPIs
What We Offer

As a Customer Support Specialist at German-World, Inc., you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our clients. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting role.

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