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Customer Support Specialist
hace 2 meses
Job Title: Customer Support Specialist
Location: Remote
Employment Type: Full-Time
Job Description:
We are seeking a highly skilled Customer Support Specialist to join our team at CareerXtra. As a key member of our support team, you will be responsible for delivering exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.
The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced environment. You will be responsible for:
- Providing support to customers through multiple channels, including phone, email, and chat.
- Assisting customers with product inquiries, troubleshooting, and account management.
- Handling and resolving customer complaints and escalating complex issues when necessary.
- Accurately documenting customer interactions and following up on outstanding issues.
- Collaborating with internal teams to ensure customer satisfaction and seamless problem resolution.
- Staying up-to-date with product knowledge to offer effective and relevant support.
- Identifying opportunities to improve customer support processes and recommending solutions.
Qualifications Required:
- Fluency in Danish and proficiency in English.
- Previous experience in customer support or a related field.
- Strong problem-solving skills and a customer-centric mindset.
- Excellent verbal and written communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with CRM tools and support software is a plus.
Preferred:
- Experience in a customer support role within a tech or service industry.
- Ability to adapt quickly to new systems and procedures.
Why Join Us?
- Competitive benefits and relocation assistance are available for the right candidate.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- Be part of a team committed to customer success.
