Customer Support Specialist

hace 4 semanas


Barcelona, Barcelona, España German-World, Inc A tiempo completo

We're looking for a talented Customer Support Specialist to join our Support team.

As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their EV charging experience is seamless and reliable.

You will be the first point of contact for customers experiencing issues with their charging stations, escalating issues to the appropriate team as needed.

Working collaboratively with other teams, you will ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.

Create knowledge base articles and update internal documentation in support of the customer experience.

Key outcomes will be measured based on tangible outcomes and improvements you set in motion.

As a Customer Support Specialist, you will be one of the first handful of hires and a key element in shaping the culture, foundation and future of the Support Team.



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