Customer Support Specialist

hace 2 días

Barcelona, Barcelona, España Careerxtra A tiempo completo
Job Title:
Customer Support Specialist

Job Description:
We are seeking a highly skilled Customer Support Specialist fluent in Danish to join our team at Careerxtra in Barcelona. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our Danish-speaking clients via phone, email, or chat.

Key Responsibilities:
Provide top-notch support to Danish-speaking customers through multiple channels (phone, email, chat).
Assist customers with product inquiries, troubleshooting, and account management.
Handle and resolve customer complaints and escalate complex issues when necessary.
Accurately document customer interactions and follow up on outstanding issues.
Collaborate with internal teams to ensure customer satisfaction and seamless problem resolution.
Stay up-to-date with product knowledge to offer effective and relevant support.
Identify opportunities to improve customer support processes and recommend solutions.

Qualifications Required:
Fluency in Danish and proficiency in English.
Previous experience in customer support or a related field.
Strong problem-solving skills and a customer-centric mindset.
Excellent verbal and written communication skills.
Ability to multitask and work efficiently in a fast-paced environment.
Familiarity with CRM tools and support software is a plus.

Why Work with Us:
Competitive benefits and relocation assistance are available for the right candidate.
A multicultural and dynamic work environment in the heart of Barcelona.
Opportunities for professional growth and development.
Be part of a supportive and friendly team committed to customer success.

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