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Customer Support Specialist

hace 2 meses

Barcelona, Barcelona, España Sumup Inc. A tiempo completo
{"title": "Customer Support Specialist", "description": "Empower Small Businesses with Exceptional Support

At SumUp, we believe in empowering small businesses to succeed. As a Customer Support Specialist, you will be the voice of our company, providing outstanding guidance to our Romanian-speaking customers through phone, email, chat, and social media channels.

Key Responsibilities:
  • Support merchants with all questions and inquiries about our product and service
  • Optimize processes to increase customer happiness
  • Closely work with other departments, such as Sales and Marketing
Requirements:
  • Excellent language skills in Romanian and English
  • Ability to communicate effectively and patiently with customers
  • Customer-friendly service is a top priority
  • Curiosity and persistence to solve issues
Why Join SumUp?
  • Opportunity to be a partner in achieving our goal to become the first global card acceptance brand
  • Startup work environment with a passionate, collaborative, and results-oriented team
  • Competitive benefits, including 25 days paid vacation and 10 days educational vacation

We strive for a healthy and safe workplace and strictly prohibit harassment of any kind. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

", "lang_code": "en-US"}