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Customer Support Specialist
hace 2 meses
At CPM International, we're revolutionizing transportation with innovative technology. As a Customer Support Specialist, you'll play a vital role in ensuring our on-demand services meet the highest standards of customer satisfaction.
Key Responsibilities:- Provide exceptional customer support via phone and email, ensuring timely and efficient resolution of queries.
- Care for customer satisfaction by going the extra mile with each interaction.
- Support drivers and passengers with any questions or concerns, promoting a positive experience.
- Strive for first contact resolution to resolve issues efficiently and satisfactorily.
- Fluent written and spoken Flemish, with excellent communication skills in English.
- Experience in customer service, preferably in a contact center environment.
- Able to work autonomously, prioritize tasks, and maintain a calm demeanor under pressure.
- Passionate about delivering exceptional customer experiences and building strong relationships.
- A comprehensive training program to prepare you for your role.
- A competitive salary and benefits package, including 24 holiday days per year.
- Ongoing training and development opportunities to cultivate your career.
- A dynamic and inclusive work environment that values diversity and equality.
We're committed to creating an open workplace where everyone feels included and valued. If you're passionate about delivering exceptional customer experiences and making a difference in the transportation industry, we'd love to hear from you"}
