Customer Support Specialist

hace 1 semana


Barcelona, Barcelona, España Ingram Micro A tiempo completo
Job Summary:

As a Customer Support Specialist - German Language, you will be responsible for providing exceptional customer service to our clients in Germany and Austria. You will be the primary point of contact for our customers, responding to their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

Respond to inbound customer service requests via phone, email, and live chat
Accurately log all issues and status updates in our internal tracking system
Understand client business objectives and apply expertise to resolve issues and ensure customer success
Reconcile invoices and explain charges to customers
Initiate adjustments to customer billing charges as needed
Diagnose and resolve technical issues with cloud solutions, including Microsoft O365

Requirements:

Excellent verbal and written communication skills in German and English
Knowledge of Microsoft O365 and/or Azure
Ability to prioritize user requests and manage user expectations
Passion for driving exceptional customer experience
Previous experience troubleshooting and debugging SaaS cloud solutions

What We Offer:

Competitive salary and benefits package
Opportunity to work with a global leader in the technology industry
Collaborative and dynamic work environment
Professional development opportunities

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].

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