German Customer Support Specialist

hace 1 mes

Barcelona, Barcelona, España German-World, Inc A tiempo completo
Job Title: German Customer Support Specialist

We are seeking a highly skilled German Customer Support Specialist to join our team at Teleperformance. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients in Germany.

Responsibilities:
  • Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with our quality guidelines for new reviews and recertifications.
  • Reactive Support: Provide reactive phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
Requirements:
  • Native Level of German.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environment.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.
Nice to Have:
  • Bachelor's degree in Business.
  • 2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similar.
  • Experience working with local legislation or government entities.
  • Familiarity with home services, such as plumbing, locksmiths, electrical etc.
What We Offer:
  • Full-time position (39 hours/week)
  • Hybrid working model in Barcelona
  • Permanent Contract
  • Taxes between 20-24%
  • Relocation package including: flight ticket, accommodation in a nice individual studio, support with a private Health Insurance, intense specific sales training, a permanent presence of coaches who will facilitate your personal and professional development, established career path to grow within the project, continuous training and certifications, bi-weekly, monthly or quarterly contests, employment with the world's largest provider of contact center services, excellent work environment, great colleagues, social arrangements and personal development

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