German Customer Support Specialist
hace 3 semanas
Job Title: German Customer Support Specialist
About the Role:
We are seeking a highly skilled German Language Support Specialist to join our team at Teleperformance. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and loyalty.
Key Responsibilities:
- Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with the service's quality guidelines for new reviews and recertifications.
- Reactive Support: Provide reactive phone and/or email support for live advertisers.
- Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines.
- Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
- Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
- Properly prepare and set expectations with businesses about the onboarding and go-live process.
- Develop a deep understanding of the onboarding requirements/processes for our product across different regions.
- Work closely with businesses to collect and submit information required to complete our onboarding process.
- Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
- Support ad-hoc operations work as needed.
- Work in a fast-changing, fast-paced workplace.
- Requirements:
- Native Level of German.
- Ability to speak and write English fluently.
- Experience in a fast-paced, scaled operations environments.
- Experience working in a call center environment.
- Experience working in a customer-facing role.
- Extremely high attention to detail and strong organizational skills.
- Structured communicator, both written and spoken.
- Ability to produce high-quality work under strict deadlines.
- Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
- Ability to work independently and complete day-to-day tasks with minimal supervision.
- Nice to have: Bachelor's degree in Business.
What We Offer:
As a German Language Support Specialist at Teleperformance, you will have the opportunity to work with a dynamic team, develop your skills, and grow your career in a fast-paced and challenging environment. We offer a competitive salary, benefits, and opportunities for professional development.
How to Apply:
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
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