German Customer Support Specialist

hace 1 semana

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Job Title: German Customer Support Specialist

Teleperformance Spain is a leading provider of customer experience management and contact center business process outsourcing. We are seeking a highly skilled German language support specialist to join our team.

Responsibilities:

* Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with the service's quality guidelines for new reviews and recertifications
* Reactive Support: Provide reactive phone and/or email support for live advertisers
* Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines
* Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance
* Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.

Requirements:

* Native Level of German
* Ability to speak and write English fluently
* Experience in fast-paced, scaled operations environments
* Experience working in a call center environment
* Experience working in a customer-facing role
* Extremely high attention to detail and strong organizational skills
* Structured communicator, both written and spoken
* Ability to produce high-quality work under strict deadlines
* Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
* Ability to work independently and complete day-to-day tasks with minimal supervision

Offer:

* Full-time position (39 hours/week)

Salary:

* 22,200€ gross/year + up to 1,000€ gross/year in bonus

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