German Customer Support Specialist

hace 4 semanas


Barcelona, Barcelona, España German-World, Inc A tiempo completo
Job Title: German Customer Support Specialist - Operations Expert

Job Summary:

We are seeking a highly skilled German Customer Support Specialist - Operations Expert to join our team at German-World, Inc. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients in Germany, ensuring seamless communication and resolving any issues that may arise.

Responsibilities:

* Verify license, insurance, and business registrations submissions to confirm alignment with our quality guidelines for new reviews and recertifications
* Provide reactive phone and/or email support for live advertisers
* Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines
* Review live provider quality results and work with partners to improve performance
* Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations

Requirements:

* Native Level of German
* Ability to speak and write English fluently
* Experience in a fast-paced, scaled operations environment
* Experience working in a call center environment
* Experience working in a customer-facing role
* Extremely high attention to detail and strong organizational skills
* Structured communicator, both written and spoken
* Ability to produce high-quality work under strict deadlines
* Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
* Ability to work independently and complete day-to-day tasks with minimal supervision

Nice to have:

* Bachelor's degree in Business

2+ years of experience in similar fields:

working with legal teams, trust & safety, vetting or similar

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