German Customer Support Specialist

hace 2 días

Barcelona, Barcelona, España Digital Gravity Ltd A tiempo completo
Job Title: German Customer Support Specialist

At Digital Gravity Ltd, we are seeking a highly skilled German Customer Support Specialist to join our team. As a key member of our customer experience management team, you will be responsible for providing exceptional support to our clients in Germany.

Responsibilities:
  • Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with our quality guidelines for new reviews and recertifications.
  • Reactive Support: Provide reactive phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
Requirements:
  • Native Level of German.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environment.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.
Nice to Have:
  • Bachelor's degree in Business.

We are looking for a highly motivated and organized individual who is passionate about delivering exceptional customer experiences. If you have a strong background in customer support and are fluent in German, we encourage you to apply for this exciting opportunity.

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